Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Gift wrapping and packaging
I pack paintings for shipping with several layers of plastic, paper, bubble wrap and cardboard for their safety. Wherever possible I try to recycle the packing materials used to ship my supplies and canvases to me, but I do generally use packing tape, and seal the painting in a single use plastic shipping bag. If you'd prefer that I ship your painting with no single use plastics, or even no plastic at all, send me a message after your order and I'll do what I can to accommodate!
Custom and personalised orders
Please don't hesitate to contact me if you're interested in a custom painting - I'll work with you to create something that lines up with your vision including providing you with digital mock up's before I start painting so you can rest assured that I understand what you're looking for. Bear in mind custom oil paintings can take several months to complete depending on size.